FAQ

1. How do I choose the right size?

We recommend referring to our Size Guide, available on every product page. If you’re unsure, you can contact our Customer Service team for personalized assistance.

2. What materials are used in your products?

Our products are made from high-quality materials, including cotton, silk, lace, and breathable synthetic fabrics. Detailed fabric compositions are listed in the product descriptions.

3. Can I return or exchange an item?

Yes, we offer a hassle-free return and exchange policy within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging. For hygiene reasons, certain items like underwear may not be eligible for returns. Please check our Return Policy for more details.

4. How do I care for my lingerie and underwear?

To ensure the longevity of your items, we recommend:

  • Hand washing with mild detergent.
  • Avoiding bleach or fabric softeners.
  • Air drying instead of tumble drying.

5. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Check our Shipping Information page for details.

6. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options depending on your region.

7. Are my payments secure?

Absolutely. Our website uses advanced encryption technologies to ensure your payment details are safe and secure.

8. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. Use it to track your shipment directly on our website or the courier’s tracking page.

9. What should I do if I receive a defective or wrong item?

We apologize for any inconvenience. Please contact our Customer Service team within 14 days of receiving your order, and we’ll resolve the issue promptly.

10. How can I contact your customer service?

You can reach us via: